Billing Policy — Synapki

Overview

Synapki is a subscription-based virtual digital service that provides AI-powered knowledge management tools, including web clipping, automatic wiki generation, and knowledge graph building. Our service is delivered digitally and accessed through a browser extension and web application. All payments are processed securely through Stripe, a PCI DSS Level 1 certified payment processor.

Virtual Service & Billing Policy

Synapki is a virtual digital service. As a subscriber, you gain immediate access to our AI-powered features upon payment. Because our service is digital in nature, all subscription fees are non-refundable and we do not process cancellations or refunds. We encourage you to start with our free tier to make sure Synapki is the right fit for your needs before upgrading to a paid plan.

If you have special circumstances or believe there has been a billing error, please reach out to our team at billing@synapki.com — we genuinely care about our users and will review your situation personally. While we cannot guarantee exceptions, we are committed to treating every case with fairness and understanding.

Subscription Plans & Pricing

We offer the following subscription tiers. All prices are in USD:

Free: $0/month — 30 clips/month, 100 AI queries/month
Pro: $10/month (billed monthly) or $96/year (billed annually, save 20%) — 500 clips/month, 1,500 AI queries/month
Team: $30/month per seat (billed monthly) or $288/year per seat (billed annually, save 20%) — 3,000 clips/month, 10,000 AI queries/month

Current pricing is always available on our pricing page. Prices may change for new subscriptions, but existing subscriptions will retain their current rate until the next renewal.

Billing Cycle & Payment

Subscriptions are billed on a recurring basis (monthly or annually) based on the plan you select. Payment is processed automatically at the start of each billing cycle through Stripe using the payment method you provided at signup.

You will receive an email receipt from Stripe after each successful payment. If a payment fails, we will retry the charge and notify you via email.

Free Trial

Synapki offers a free tier with 30 clips per month and 100 AI queries per month. No payment information is required to use the free tier. You can explore the full functionality before committing to a paid plan.

Dispute Resolution

If you have a billing dispute, please follow these steps:

Contact us first: Email billing@synapki.com with details of the issue, including your account email, transaction ID (from your Stripe receipt), and a description of the problem. We aim to resolve all disputes within 5 business days.
Provide documentation: Include any relevant receipts, screenshots, or transaction IDs to help us investigate quickly.
Escalation: If the dispute is not resolved to your satisfaction, you may escalate by emailing social@synapki.com for further review by our leadership team.

We strongly encourage resolving disputes directly with us before filing a chargeback through your bank or credit card company. Chargebacks may result in immediate account suspension and can delay resolution.

Chargebacks

If you file a chargeback with your bank without first contacting us, we will provide evidence of the transaction and our service terms to the bank. We will also suspend your account pending resolution. To avoid this, please reach out to us first — we are committed to resolving billing issues fairly and promptly.

Price Changes

We may adjust our pricing from time to time. Any price changes will be communicated via email at least 30 days before they take effect. Existing subscriptions will continue at the current rate until the next billing cycle.

Contact

For billing questions or disputes, contact us at billing@synapki.com. We respond within 1-2 business days.